FAQ

Frequently Asked Questions

What is RetailSV?

RetailSV is a UK-registered private limited company offering computers, peripheral units, software, and related technology products.

Registered Office:
23 Park Way, Flat 1
Edgware, United Kingdom
HA8 5EY

How can I place an order?

Simply browse our website, select the product you would like to purchase, add it to your cart, and proceed to checkout. Follow the instructions to provide your delivery and payment information and complete your order.

What payment methods do you accept?

Available payment methods are displayed securely during checkout. Payment must be successfully authorized before an order can be processed.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation by email containing your order details.

If you do not receive the confirmation, please check your spam or junk folder. You can also contact us at contact@retailsv.com.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information when tracking is available.

You can also visit our Track Your Order page for more information.

When will my order be shipped?

Orders are processed after payment has been successfully confirmed. Processing and delivery times may vary depending on the product, destination, shipping method, weekends, public holidays, and carrier conditions.

Please refer to our Shipping Policy for more information about delivery times and shipping conditions.

Do you ship internationally?

Shipping availability depends on the product and destination. Available shipping options and applicable costs will be displayed during checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at contact@retailsv.com with your order number.

We will do our best to accommodate your request before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the product and packaging.

We will review the issue and advise you on the appropriate next steps in accordance with our Return & Refund Policy.

What is your return policy?

Returns are handled according to our Return & Refund Policy.

Please review that policy for information about eligibility, return timeframes, conditions, and refund procedures.

How long does a refund take?

Once an approved return or refund has been processed, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

What if I receive the wrong product?

If you receive an item that does not match your order, please contact us at contact@retailsv.com with your order number and details of the issue. We will review the situation and provide appropriate assistance.

What if my tracking information has not updated?

Tracking information may take some time to update after an order has been dispatched. Carrier scans, weekends, public holidays, and other logistical factors can affect tracking updates.

If there has been no update for an extended period, please contact us with your order number.