Shipping policy

Shipping Policy

Last Updated: 21 August 2026

At RetailSV, we aim to provide a clear, reliable and transparent delivery service. This Shipping Policy explains how orders placed through retailsv.com are processed, dispatched and delivered.

This policy applies to purchases made through our online store.

1. About RetailSV

RetailSV is a UK-based private limited company offering lamps, lighting products, home décor and related home accessories.

Registered Office:
23 Park Way, Flat 1
Edgware
United Kingdom
HA8 5EY

Email: contact@retailsv.com
Additional Email: rubaskiven@gmail.com
Phone: +44 7722 257097

2. Order Processing

Orders are normally processed after successful payment and confirmation of the order.

Processing times can vary depending on product availability, order volume and other operational circumstances.

The estimated processing or dispatch timeframe applicable to your order will be displayed on the relevant product page, at checkout or in your order confirmation where applicable.

Orders are generally dispatched on business days, Monday to Friday, excluding UK public holidays.

3. Delivery Times

Estimated delivery times depend on the delivery destination, product availability, delivery service and other circumstances.

Where a delivery estimate is provided on a product page or at checkout, that estimate applies to the relevant order.

Delivery estimates are not guaranteed unless a specific guaranteed delivery service has been expressly offered.

If there is a significant or unexpected delay affecting your order, we will make reasonable efforts to keep you informed.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on:

Delivery destination
Product size or weight
Number of items ordered
Delivery service selected
Promotional offers

If free delivery is offered for a particular order or promotion, the applicable terms will be displayed at the time of purchase.

5. Delivery Areas

We deliver to the locations available for selection during checkout.

If your address cannot be serviced by the available delivery options, you will be informed during the ordering process where possible.

We do not recommend placing an order using an address that cannot receive the selected delivery service.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please check your:

Full name
House or building number
Street address
City or town
Postcode
Country
Contact telephone number where requested

If you notice an incorrect delivery address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible after an order has been processed or dispatched.

7. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

If you have not received tracking information within the expected timeframe, please contact our customer service team.

8. Delivery Delays

Delivery times can occasionally be affected by circumstances outside our reasonable control, including:

Severe weather
Transport disruption
Carrier delays
Strikes or industrial action
Public holidays
Customs or border delays
Incorrect or incomplete delivery information
High seasonal demand
Events outside our reasonable control

Where we become aware of a significant delivery issue, we will take reasonable steps to assist you.

Your statutory consumer rights are not affected by delivery delays.

9. Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave delivery instructions, attempt delivery again, leave the parcel with an authorised neighbour or collection point, or provide other options depending on the carrier's procedures.

Please follow the carrier's instructions to arrange redelivery or collection where necessary.

Additional charges caused by an incorrect address or repeated failed delivery may apply where permitted by law and where the customer is responsible for the issue.

10. Damaged Packages

Please inspect your package when it arrives.

If the external packaging appears damaged, please take photographs of the packaging and the product where possible.

If the product itself is damaged, faulty or incomplete, contact us as soon as possible.

Please provide:

Your order number
Your name
Description of the issue
Photographs or video showing the damage where appropriate

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

11. Incorrect or Missing Items

If you receive the wrong product, an incomplete order or an item is missing, please contact us promptly.

Please provide your order number and details of the issue.

We will investigate the matter and, where appropriate, arrange a replacement, delivery of missing items or refund in accordance with applicable law.

12. Customs, Duties and Taxes

For deliveries outside the United Kingdom, additional customs duties, import taxes or other charges may apply depending on the destination country and the applicable regulations.

Where such charges are legally payable by the customer, the customer may be responsible for them unless the checkout or product information expressly states otherwise.

Customs procedures can also cause delivery delays that are outside our control.

13. Delivery to the Registered Office

Our registered office is:

23 Park Way, Flat 1
Edgware
United Kingdom
HA8 5EY

This is our company's registered office and should not automatically be used as a product return or delivery address.

If you need to return an item, please contact customer service first. We will provide the appropriate return instructions and return address for your order.

14. Returns and Refunds

If you need to return an item, please refer to our Return & Refund Policy.

If an item is faulty, damaged, misdescribed or incorrectly supplied, please contact us so that we can assess the issue and provide the appropriate remedy under applicable consumer law.

15. Contact Us

If you have questions about delivery, shipping charges, tracking or an existing order, please contact us:

RetailSV Customer Support

Primary Email: contact@retailsv.com
Additional Email: rubaskiven@gmail.com
Phone: +44 7722 257097

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business operations or applicable legal requirements.

The latest version will always be published on this page with the updated date shown at the top.