Terms of service

Terms of Service

Last Updated: 21 August 2026

Welcome to RetailSV. These Terms of Service govern your use of retailsv.com and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About RetailSV

RetailSV is a UK private limited company operating an online retail store offering lamps, lighting products, home décor and related home accessories.

RetailSV
23 Park Way, Flat 1
Edgware
United Kingdom
HA8 5EY

Email: contact@retailsv.com
Additional Email: rubaskiven@gmail.com
Phone: +44 7722 257097
Website: retailsv.com

Company Type: Private Limited Company
Company Status: Active
Incorporated: 18 December 2025

2. Using Our Website

You may use our website for lawful purposes only.

You must not use our website:

For any unlawful or fraudulent purpose
To attempt to gain unauthorised access to our website or systems
To interfere with the operation or security of our website
To introduce malicious software or harmful code
To copy or misuse website content without permission
To place orders using false or misleading information

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device, screen settings, lighting conditions and other factors.

Product images may also contain decorative elements or styling that are not included with the product. Please refer to the product description and specifications for details of what is included.

If you have questions about a product before purchasing, please contact us.

4. Prices

All prices displayed on our website are shown in the applicable currency indicated at checkout.

We take reasonable care to ensure that pricing information is accurate. However, if we discover an obvious pricing error, we may contact you before processing the order.

Any applicable delivery charges will be displayed during the purchasing process before you complete your order.

We reserve the right to change prices, product availability and promotional offers at any time. Changes will not normally affect an order that we have already accepted, except where required by law or where an obvious error has occurred.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or product-description error
We suspect fraudulent or unauthorised activity
We are unable to process payment
Delivery to the requested location is unavailable
The order appears to have been placed in breach of these Terms

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be successfully authorised before an order can be processed.

Available payment methods will be displayed during checkout.

Payment transactions may be processed by third-party payment providers. Your payment provider may have its own terms and privacy policy.

We do not intentionally store complete payment card details on our own systems unless this is specifically required by the payment service used.

7. Order Confirmation and Communications

We may communicate with you by email or telephone regarding:

Order confirmation
Payment
Shipping and delivery
Returns and refunds
Product availability
Customer service enquiries
Other information necessary to complete or support your transaction

Please ensure that the contact information provided when ordering is accurate.

8. Delivery

We aim to dispatch and deliver orders within the delivery timeframe displayed on the relevant product page, checkout or delivery information page.

Delivery times may vary depending on the product, destination, availability and delivery provider.

Once an order has been dispatched, tracking information may be provided where available.

We are not responsible for delays caused by circumstances outside our reasonable control, although your statutory consumer rights remain unaffected.

For more information, please see our Shipping & Delivery Policy.

9. Risk and Delivery

Where applicable, responsibility for the goods passes to you in accordance with applicable consumer law.

We will not attempt to exclude or restrict any rights you have under UK consumer protection legislation.

If your order arrives damaged, incorrect or incomplete, please contact us promptly so that we can investigate and provide an appropriate remedy.

10. Returns, Cancellations and Refunds

Your statutory consumer rights are not affected by these Terms.

For information about cancelling an order, returning products and obtaining a refund, please see our Return & Refund Policy.

If you receive a product that is faulty, damaged, misdescribed or incorrectly supplied, please contact us so that we can assess the issue and provide the appropriate remedy under applicable law.

11. Faulty or Misdescribed Products

Nothing in these Terms limits your legal rights relating to goods that are faulty, not as described, not fit for purpose or otherwise fail to meet applicable legal requirements.

Depending on the circumstances, you may have rights to a repair, replacement, price reduction or refund.

Please contact our customer service team if you believe there is a problem with a product.

Email: contact@retailsv.com
Additional Email: rubaskiven@gmail.com
Phone: +44 7722 257097

12. Product Availability

We make reasonable efforts to keep product availability information accurate.

If a product becomes unavailable after you place an order and we cannot fulfil the order, we will contact you and arrange an appropriate refund where payment has already been taken.

13. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific conditions displayed with the relevant promotion.

Unless expressly stated otherwise:

Discount codes cannot be exchanged for cash
Only one promotional code may be used per order
Promotional codes may have expiry dates
Certain products may be excluded from promotions
Promotions may be withdrawn or changed where permitted by law

Any specific terms displayed with a promotion will take priority over these general provisions for that promotion.

14. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, product information, design elements and other materials, is owned by or licensed to RetailSV or used with appropriate permission.

You may view and use the website for your personal and lawful shopping purposes.

You must not reproduce, copy, distribute, modify or commercially exploit our website content without appropriate permission.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, delivery providers or other external services.

Third-party services may have their own terms and privacy policies.

We are not responsible for the content, availability or privacy practices of third-party websites that we do not operate.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.

Your statutory consumer rights are not affected.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable consumer protection or other legislation.

Subject to the above, we are not responsible for losses that could not reasonably have been anticipated or that are outside our reasonable control.

Nothing in these Terms affects your legal rights as a consumer.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include, for example:

Natural disasters
Severe weather
Transport disruption
Strikes or industrial action
Government restrictions
Significant network or infrastructure failures
Acts of terrorism
Public emergencies
Other circumstances beyond our reasonable control

Where such circumstances affect your order, we will take reasonable steps to communicate with you and minimise the impact.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we use it, how it may be shared and the rights available to you.

20. Cookies

Our website may use cookies and similar technologies to provide website functionality, maintain security, remember preferences and, where applicable, understand website usage and support marketing activities.

For more information, please see our Cookie Policy.

21. Complaints

If you have a complaint about an order, product or service, please contact us first.

We will review your complaint and try to resolve the matter fairly.

RetailSV Customer Support

Email: contact@retailsv.com
Additional Email: rubaskiven@gmail.com
Phone: +44 7722 257097

22. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will also benefit from any mandatory consumer protection rights that apply to you in your country of residence.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be removed or restricted.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The latest version will be published on this page with the updated date shown at the top.

Your continued use of the website after changes have been published means that the updated Terms will apply to future use of the website, subject to your legal rights.